he joins us live from san bruno to update us. thank you for joining us. i know you're so busy out there, so much to look for. we spoke to the family of one of the victims, elizabeth torres. >> her transmission is intermittent. >> it sounds like he's having trouble hearing me now. >> hopefully. >> can you hear me now, christopher? >> yes, yes. >> okay, good. i was talking about the family of elizabeth torres. her family claims she called pg&e because she smelled gas. we've been talking about this a little bit. they say she was waiting for them to come out when the explosion happened. has anyone come to you with a report that they told pg&e that they smelled gas? i know earlier you were having trouble contacting anyone. >> no. we've had almost 90 e-mails in response to our request for that information. so far only one of them has said they called pg&e but that was two or three weeks before and pg&e responded to that. so we're looking for information regarding gas leaks immediately prior to this because that can help determine the cause of this explosion. >>